Frequently Asked Questions

Everything you need to know about our hydration cubes and accessories.

What exactly is a waterdrop®?

A waterdrop® is a small, sugar-free cube that enriches your water with real fruit and plant extracts, along with valuable vitamins, to help you drink more water.

How do I use the hydration cubes?

Simply drop one cube into 15-20 oz of cold water. Wait for it to fully dissolve, and your refreshing drink is ready to enjoy—no shaking or stirring required.

Are your products sugar-free and vegan?

Yes, all our waterdrop® cubes are 100% sugar-free, vegan, and gluten-free, containing only 5 calories per serving.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 14-day return policy for unused, unopened products in their original packaging. Please note that for hygiene reasons, food items cannot be returned once opened.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.