Returns & Exchanges

We want you to love your hydration experience, so we offer a 14-day return window for all unused and unopened items. Please note that for hygiene reasons, food products and opened beverage cubes cannot be returned.

1

Initiate Your Return

Visit our online return portal with your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the unopened products in their original packaging to ensure they are protected during transit back to our warehouse.

3

Attach Shipping Label

Download and print your prepaid return shipping label from the portal and securely attach it to the outside of your parcel.

4

Receive Your Refund

Once our team inspects the returned goods, your refund will be processed to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing